FAQs
Everything you need to know before you buy
General questions
What is Singulate, and how does it help marketers?
Singulate is the easiest way to segment and personalize content at scale, built for B2B marketers. It helps marketers save 90% more time in data ops so that they can focus on creating 1:1 relevant messaging. Our technology uses advanced RAG plugged into multiple LLM models supported by vector search to drive 4X higher response rates and up to 7X higher click rates in email campaigns and marketing automations.
Who is Singulate built for?
Singulate is like adding a full-time Marketing Ops Manager to your team to handle the hours of time spent on data cleanup, managing segmentation, and personalization strategy. Our users include lifecycle marketers, marketing ops managers, heads of growth, and demand gen marketers at B2B companies. Additionally, we work with HubSpot agencies on implementation and Singulate-trained copywriters.
How does Singulate differ from traditional email marketing tools?
Traditional email marketing tools rely on static personalization tokens, manual segmentation builders, and generic email blasts, Singulate’s AI personalization and segmentation engine lets writers compose uniquely relevant messages for each recipient based on their data—in a way that's verified and fine-tuned at scale.
How does Singulate differ from AI outbound tools?
Singulate's infrastructure is built for large-scale marketing communications, not sales outreach, and can handle higher volumes of data, greater flexibility in content and visual design, and higher levels of verification at scale. While other AI outbound tools focus more on prospecting and autopilot outreach, Singulate focuses more on deeper segmentation and content personalization using the data you already have in your CRM.
Does Singulate work with HubSpot?
Yes, Singulate’s deep Hubspot integration lets marketers leverage their full Hubspot database, and deliver email campaigns through Hubspot so that all data tracking and reporting remain in the same place. Even more powerfully, you can supercharge Hubspot workflow automations with hyper-targeted Singulate Templates.
Features & Capabilities
How does Singulate personalize emails at scale?
Marketers sync their CRM, product, and event data into Singulate. Then they can use Singulate’s powerful AI editor to create a personalization template using branched segments, transformed data, and generative personalization. You don’t know what you’ve been missing until you see how it works.
Can I use Singulate for automated lead nurturing?
Yes! Singulate lets marketers easily learn about their audiences, identify and create an unlimited number of segments in seconds, and scale hyper-personalized content in lead nurturing based on their data, ensuring you send the right message at the right time.
What is Singulate used for?
While you can use Singulate for traditional email marketing and automation, Singulate’s strength is leveraging your data to create, apply, and manage deep segmentation and personalization at scale to your marketing communication. Singulate is used for a wide range of email marketing initiatives, including bottom-of-funnel nurtures, re-engagement campaigns, webinar invites and follow-ups, ABM newsletters, hyper-relevant marketing automation, and upsells and ultra-personalized customer communications.
Does Singulate support omnichannel personalization?
Not yet! We’re starting with email but we’ll be introducing new channels soon. Sign up on our list and let us know what you’re looking for.
Performance & ROI
What kind of ROI can I expect from Singulate?
Customers typically see a 3-7X increase in email engagement (measured by CTOR and response rates) and a 15–30% boost in conversions within the first three months of using Singulate.
How does Singulate improve email deliverability?
Since Singulate gives marketers full control of their content, they can ensure every Singulate communication is high quality and unique, optimizing for relevance for their individual audience members and deliverability at scale.
Does Singulate replace any marketing software?
Singulate can replace any email marketing platform or supercharge your existing martech stack — think about Singulate as hiring a $125,000 full-time marketing ops manager on your team.
Pricing & Plans
How is Singulate priced?
We offer flexible pricing based on the volume of emails, features required, services, and the size of your team. Contact us for a custom quote.
Is there a free trial or demo available?
Yes! We offer a free demo so you can see Singulate in action. Additionally, we provide a free pilot program for select businesses. The pilot program is a great way to explore your data strategy with our team and identify growth opportunities for your business.
Do you offer a referral program?
Yes, if you are a Certified Singulate Partner, we offer up to 20% of any paying customers you refer.
Support & Security
What kind of customer support do you offer?
We provide 24/7 customer support, implementation support, data strategy consulting, copywriting services, and a knowledge base to ensure you get the most out of Singulate.
How secure is Singulate?
Singulate follows enterprise-grade security standards, including data encryption, access controls, and compliance with leading privacy regulations. Visit our Trust Center to learn more.
Do you offer onboarding and training?
Yes. We offer in-depth onboarding, training sessions, and guides to ensure your team can maximize Singulate’s capabilities. We also partner with agencies and freelancers who are Certified Singulate Partners.
